NEWS RELEASE

Thursday, December 6, 2007

OTTAWA - Today, as Canada’s big banks finished reporting $2 billion in total losses from ridiculously risky investments (with even more losses coming), the Canadian Community Reinvestment Coalition (CCRC) called on Conservative federal Finance Minister Jim Flaherty and all federal political parties to take action to protect financial consumers and communities across Canada by requiring banks to prove their branch closures have been justified, to prove their credit card interest rates and service charges do not amount to gouging, and to prove they lend and invest responsibly.

Minister Flaherty’s Bill C-37, passed last spring (To see the CCRC's analysis of Bill C-37, click here), changed federal financial institution laws including the Bank Act but contained only one significant consumer protection measure and no bank accountability measures.  In contrast, a 20-year-old U.S. law will help prevent U.S. banks from recouping their losses by gouging or mistreating consumers, businesses and communities. 

"No corporation has a right to gouge, withdraw or withhold service unfairly, especially when providing an essential service such as banking  or when trying to recoup their self-caused losses," said Duff Conacher, Coordinator of Democracy Watch and Chairperson of the CCRC.  "But the federal Conservatives have continued the Liberals’ negligence by allowing Canada’s super-rich, super-powerful big banks to treat 20 million Canadian bank customers pretty much however they want, charge whatever they want, and do whatever they want with Canadians’ money."

Every poll conducted in the past decade has shown that 90% of Canadians believe banking is an essential service similar to heat, electricity, and phone service, but while companies providing those services are required by law to prove their prices are fair and to provide services fairly across the country, the federal government continues to allow Canada’s big banks to charge whatever they want for most services, to close branches in many, mostly low-income communities (creating a huge growth in gouging cheque-cashing outlets), and to escape accountability through excessive secrecy about their lending and investment records.

In contrast, in the U.S. banks have been required for years under the Community Reinvestment Act and related laws to disclose detailed information annually proving that their service, lending and investment records are fair, and if they have a poor record they are not allowed to expand and must take corrective  action.  As well, more than 30 U.S. states regulate credit card interest rates by preventing them from increasing more than a set percentage above the prime lending rate in the state.

Royal Bank , Bank of Montreal and TD Bank all own U.S. banks and operate successfully under the U.S. legal requirements, and TD has cut one U.S. service charge that they continue to charge in Canada.

The CCRC is pushing the federal government to enact the following bank accountability measures:

• Empower the Competition Bureau and Financial Consumer Agency of Canada (FCAC) to conduct an audit of profits from service charges and credit card interest rates, and savings from closing branches and firing tellers, over the past 15 years, and require banks to cut charges and open branches if past profits were excessive (To see details about this proposal, click here);
• Prohibit any future service charge or credit card interest rate increases, and branch closures, if banks can’t prove they are justified;
• Facilitate the creation of a Financial Consumer Organization (FCO) to help consumers by requiring banks and other financial institutions to enclose an FCO pamphlet in their mailings to customers, inviting people to join the watchdog group (To see the CCRC's position paper describing the FCO proposal in detail, click here -- NOTE: Creating such an organization using the pamphlet method was recommended by the Task Force on the Future of the Canadian Financial Services Sector recommended in its September 1998 Report (See Recommendation #56(b) on page 208 of the Report), and the House of Commons and Senate committees that reviewed the report endorsed the recommendation);
• Require banks to provide detailed information on loans, investments and services to customers, require corrective action and deny mergers and takeovers if banks are not meeting customer needs, as in the U.S., (To see details about the U.S. Community Reinvestment Act (CRA), click here -- To see details about the $4.2 trillion in reinvestments that have resulted from the CRA since 1977 (in a PDF-format document), click here) and also deny government contracts to banks who have a poor lending, investment or service record -- (NOTE: To see the CCRC's position paper describing how this bank accountability system should work, click here);
• Require banks to give customers access to their money as soon as a cheque clears (Bill C-37 only reduced the cheque hold period from the usual 10 days to 4-7 days, even though 98 percent of cheques clear in one day), and;
• Increase the maximum penalty for violating the Bank Act to $50 million (currently, the maximum penalty is $200,000, much too low to have encourage compliance), and require the FCAC to disclose the name of violators in every case.

The former federal Liberal government did no review of the takeover of Canada Trust by Toronto-Dominion Bank that occurred in 2000, and so the federal government has no idea whether TD/Canada Trust has a better or worse service, lending and investment record than in the past.  In contrast, TD Bank faced a full review of its takeover of Waterhouse bank in the U.S., as did the Bank of Montreal when it took over Harris Bank in Illinois, and Royal Bank when it took over Centura Bank in North Carolina.  In fact, all three of these banks have board committees that monitor the fair service, lending and investment records of their U.S. subsidiaries, but not for Canada.

Overall, there is no valid reason for bank mergers in Canada.  According to Statistics Canada, Canada’s big banks control as an oligopoly almost every section of the financial services sector, their profits are a clear sign of lack of competition, and according to Fortune magazine they are all within the top 35 banks in the world in terms of profits as a percentage of revenues, and profits as a percentage of asset.  As well, every study shows that banks bigger than Canada’s big banks are not better banks.

"All of the studies that have been done show that Canada’s banking sector is among the most concentrated and profitable in the world, that bigger banks provide worse service at higher prices, are worse at lending to job-creating small and medium-sized businesses, and are less efficient so even shareholders’ are hurt by bank mergers," said Conacher.